Privacy Policy

1. Who we are

Benwer Cars ("Benwer", "we", "us") provides software for car rental companies, including an admin platform, consumer marketplace, and booking websites. This policy explains how we process personal data when you visit our website or use our services.

Contact: Contact us

2. Data we collect

Depending on how you interact with Benwer, we may process:

• Account & business data — name, email, company details, fleet information, reservations, and customer records entered by rental operators.
• End-customer booking data — contact details and booking information submitted through the marketplace or a rental company's booking website.
• Usage & technical data — log data, device/browser information, IP address, and product usage metrics.
• Communications — messages you send us for support or sales.

3. How we use data

We use personal data to:

• Provide, maintain, and improve the Benwer platform
• Process bookings and sync availability across channels
• Authenticate users and secure accounts
• Respond to support requests and product communications
• Comply with legal obligations and prevent fraud or abuse

4. Legal bases (EEA / UK)

Where applicable, we rely on contract performance, legitimate interests (such as improving our services and securing the platform), consent (where required), and legal obligation.

5. Sharing & processors

We do not sell personal data. We may share data with trusted service providers (hosting, email, payment processors, live chat) who process data on our instructions and under appropriate safeguards. For account sign-in we use Firebase Authentication (Google). Payments are processed by Stripe. Optional live chat uses Crisp when you accept support cookies.

Rental operators using Benwer are responsible for the customer data they collect through their booking channels, subject to their own privacy obligations.

6. Retention

We retain data for as long as needed to provide the service, meet legal requirements, and resolve disputes. You may request deletion where applicable law allows.

7. Your rights

Depending on your location, you may have rights to access, rectify, erase, restrict, or port your data, and to object to certain processing. You may also lodge a complaint with your local supervisory authority (in Spain, the AEPD).

To exercise your rights, contact Contact us.

8. International transfers

If data is transferred outside your country, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms where required by law.

9. Changes

We may update this policy from time to time. We will post the revised version on this page and update the "Last updated" date.